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Refund and Returns Policy

Effective Date: July 27, 2026

At Umed’s Jewels LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below.

Overview

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include original packaging, tags, and accessories
  • Be accompanied by proof of purchase

For hygiene and safety reasons, certain items such as customized, personalized, engraved jewellery, gift cards, and clearance/final sale items are not eligible for return unless they arrive damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We gladly replace items that arrive:

  • Damaged
  • Defective
  • Incorrectly shipped

Please contact our customer support team within 7 days of delivery. Once your request is reviewed, we’ll arrange a replacement as quickly as possible.

Gift Orders

If your purchase was marked as a gift and shipped directly to you, you may be eligible for store credit equal to the value of the returned item.

If the gift was shipped to the original purchaser first, any eligible refund will be issued to the original payment method used for the purchase.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable and insured shipping service, as Umed’s Jewels LLC cannot guarantee receipt of returned items and is not responsible for packages lost or damaged during return transit.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made jewellery
  • Engraved items
  • Gift cards
  • Clearance or final sale products
  • Items showing signs of wear or damage after delivery

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Umed’s Jewels LLC

Website: www.umedsjewelsllc.com

Address:
971 US HWY 202N STE R
Branchburg, NJ 08876, United States

Phone: 35-2960227

Email: support@umedsjewelsllc.com

Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)